Expected smoother navigation but got slower setup
Coming from other software tools I have tried before, I expected a smoother and more intuitive process than what I eventually experienced here. The pre-purchase information was quite clear, giving me hope that this platform would live up to the reputation. However, the actual sales and sign-up process felt slower and more cumbersome than I'd anticipated, especially compared to similar solutions I have previously used. The steps to create an account, receive the invoice, and get started took longer and required a bit more back-and-forth with support than I expected. I appreciated that payment was handled securely and the invoices were delivered directly, but the pacing and overall flow left me wishing for something more streamlined. While I recognize this platform offers many useful features, the transition from deciding to buy to beginning work felt less efficient than with competitors, which impacted my initial impression. I remain hopeful that future updates will smooth out these friction points, as the core product seems well thought out and valuable otherwise.