expected smoother help when things went wrong
I started out thinking the training and onboarding would be simple like in the demo videos. The initial setup went okay but when I had to deal with some unexpected errors, I wasn’t sure how well the system would handle that. The errors weren't frequent but when they did pop up, the software kinda froze or lagged, and the dialer didn’t connect properly for a bit. I reached out to support but honestly, the responses were mixed. Sometimes they helped quickly, other times I had to wait a while without clear updates. The training materials were helpful for the basics but felt less useful when troubleshooting complex issues. Overall, the onboarding tried to cover common mistakes but felt like it wasn’t fully prepared for uncommon problems. I guess I expected it to catch more mistakes before they caused issues in the workflow. Still, the automatic updates seemed to improve the system gradually, though it wasn’t immediate. The payment and invoicing process worked fine, which was a relief. So yeah, some things worked better than others, and that made my experience a bit up and down overall.