Expected smoother help but support fell short
I had hoped the support would handle the issues more efficiently when things went wrong, but it just wasn't the case. The communication felt slow, and when I called for help, getting a clear answer was tough. The training resources didn’t prepare me enough to fix the problems alone, and the dialer sometimes just didn’t work as expected. I kept expecting some follow-up, but that rarely happened as well. It wasn't completely without any assistance, but the overall experience was disappointing given what I anticipated upfront. The billing process was okay but didn’t offset the frustration with support. I think my expectations were for easier, more hands-on help, but what I got was somewhat underwhelming and left me feeling stuck more times than I wanted to be.