expected smoother help but got something in between
When I first reached out for help, I expected they would quickly sort out the issues I had with the dialer and the database. The response time was reasonable, and the support staff were courteous and tried to assist me over the phone. However, the explanations sometimes lacked detail, so I was left to experiment with the software on my own afterwards. I’m not sure if they provide follow-up help as readily or if it’s more on the user to figure things out. Given how complex some features were, I expect I will probably need to get in touch again when something else comes up. The onboarding process was clear in parts but felt rushed in others, which may have contributed to my needing extra assistance later. Overall, what I expected and what I got were not entirely aligned; the support was adequate but not as comprehensive as I hoped, so I think I’ll be using it but prepared for more calls to support in the future.