2 out of 52 of 5Verified purchaseSupport and communication
Expected smoother handling of issues than what happened
When problems arose, I expected a structured and straightforward resolution process, but that was not quite the experience. Initially, I reported a glitch in the calling tools, and was told to restart the software. After that didn’t help, I was directed to clear the cache and reset configurations, which I did carefully. Unfortunately, this step was not clearly explained and came unexpectedly. When none of these worked, I asked about escalation and got vague replies. Support did stay polite throughout, but I felt the handling of the issue lacked the clarity and efficiency that I was hoping for, making the overall situation frustrating.