Expected smoother handling of errors but got inconsistent support
I anticipated a more structured process in training and onboarding when something went wrong during use. My experience, unfortunately, was less seamless than expected. Errors with the dialer caused interruptions, and while the training materials covered routine issues, they did little for troubleshooting these. Support responses to my queries were polite but inconsistent; sometimes helpful instructions were provided, other times I received vague answers or delays in replies which hampered my workflow. Although the system updates were automatic and convenient, they sometimes seemed to introduce new problems not addressed quickly enough. Overall, I expected an organized approach to handling setbacks reflecting the complexity of remote work setups, but instead found gaps that hindered my progress. This led me to withhold the highest rating, despite positive aspects in other areas of the onboarding experience.