Expected smoother handling but got mixed results
Looking back at my experience with WFHI's sales and pre-purchase process, I had a mix of hits and misses. Initially, signing up was straightforward, and the invoice arrived promptly without issues which was good. The onboarding flow promised a smooth start with video tutorials and live demos, but I found some of the training materials outdated which caused confusion. The database feature worked well for organizing contacts, and the automatic updates kept my software current without manual effort. However, the dialer tool had connectivity issues several times during calls, which disrupted workflow unexpectedly. Telephonic support was available and willing to help, but response times were inconsistent; sometimes quick, other times not. Payments and invoicing were clear but lacked detailed breakdowns in invoices which I would have appreciated. Overall, I expected a seamless experience from sign-up to full usage, but experienced a bit of friction in training and calling tools. Despite these challenges, having automatic updates and the database feature working reliably was a definite plus. I think with some improvements in training content and call tool stability, the experience would be much smoother.