Expected smoother handling but ended up with quite some hassle
I initially expected the WFHI software to offer a seamless experience, particularly with onboarding and day-to-day use. However, I found that while the sign-up and payment process appeared straightforward, there were unexpected delays in account activation which hindered the start. The calling tools and dialer functioned reasonably well most days but the database feature occasionally behaved inconsistently, affecting my workflow. I appreciated the automatic updates keeping the software current, but sometimes they interrupted active sessions without warning. Support was a mixed bag; I anticipated prompt, clear assistance but had to wait longer than expected and explain my issues multiple times before receiving useful guidance. On the plus side, the invoicing system was reliable and accurate, which helped maintain financial records easily. Overall, comparing my expectations of an efficient set-up and flawless operation with reality, I encountered more friction than I had hoped. While some aspects like billing ran smoothly, the support and software interruptions left me somewhat dissatisfied with the overall experience.