Expected smoother handling but encountered some real issues
Going in, I expected the sales and pre-purchase process to be seamless with clear steps for sign-up and getting started. The website was easy enough to navigate and invoicing seemed straightforward. However, when I had a problem with payment confirmation and needed support, the process didn’t work out as I hoped. Although the support was polite and tried to help, the delays in resolving the issue made me frustrated. I understand that systems can have glitches and that support teams have limits, but what I expected was a quicker handling of such problems, especially during sign-up. The automatic updates didn’t help as I had hoped they would. Overall, what I got was not quite what I expected in terms of smooth handling when things went wrong, and this led to a disappointing start.