Expected smoother flow, got decent order of steps
My experience with the onboarding and support from the start was quite structured overall. I expected the different stages like sign-up, training, and setup of calling tools to be well linked and in a sensible progression, which was mostly true. After paying, the invoicing was straightforward, and I received confirmation promptly. Then the training sessions followed logically, first introducing the database and dialer features before explaining how to use automatic updates. I was pleased to find that telephonic support was available once I started practical use, and their advice fit well with where I was in the setup process. However, there were a couple of times when I had to ask for clarifications because the information wasn't fully clear or I was moved on to the next step prematurely. Despite that, the overall kind of step-wise logic felt sensible, not like I was jumping between unrelated processes. So the experience met my expectations with a few minor gaps, but nothing so big that I felt unsupported or lost at any stage.