Expected smoother fixes but got reasonable handling
When issues arose during my initial training sessions, particularly with syncing the dialer and database, I expected a smoother resolution based on the materials provided. The training covered many scenarios, but when something went wrong outside those examples, I had to wait for telephonic support to help me out. They did their best, explaining patiently, but honestly it was a bit frustrating having to repeat problems that seemed like they should've been prevented. Automatic updates sometimes caused minor glitches that weren't covered immediately in training. Still, they fixed things eventually, and the overall onboarding flow was decent once I got used to the quirks. It's fine if you have the patience to handle small hiccups, but if you need everything flawless from the start, you might find this slightly disappointing. I was weary after explaining my issues multiple times, yet I’m somewhat satisfied with the eventual solutions. Training could better prepare for unexpected faults, though it handles them as best as can be expected.