Expected smoother fixes but got decent support overall
Initially, I expected the pre-purchase sales process to be straightforward with minimal hiccups, but I ran into a few issues during sign-up and invoicing that made me unsure how smoothly things would go. The support team was reachable and fairly helpful, and they did address the problems albeit with a bit of delay. I was hoping for quicker resolutions or perhaps more automated updates during the purchase and onboarding phase. Despite those bumps, the overall service handled the unexpected glitches reasonably well, and I appreciated the clarity of information regarding payments and software access once things were settled. So while my expectations around immediate perfect handling weren’t fully met, I do feel the experience was mostly positive with some room for faster response times and smoother workflow when things go wrong.