Expected smoother experience but service got better over time
Initially, I expected that once signed up with WFHI, the whole remote workflow system would just work seamlessly every day. However, the experience was more mixed. The calling tools sometimes had glitches that required restarting the dialer, and database features occasionally loaded slowly, which interrupted routine work. On the other hand, after using it consistently for a week, these problems became less frequent, maybe due to automatic updates or better familiarity on my part. The invoicing process was consistent and didn’t cause delays. Also, training and onboarding were clear enough so that even though some days were rough, I felt better equipped rather than confused. Support was available by phone but not always immediately. The routines stabilized as I used the software day to day, which matched my expectation that some trial and error would be involved. So despite initial bumps, the product improved with continued use, aligning more closely to my initial hopes.