Expected smoother error handling than what I experienced
I was prepared for some hiccups as I went through the sales and pre-purchase steps but expected them to be dealt with quickly. Unfortunately, when something did go wrong, the system didn’t guide me very well about what the issue was or what I needed to do next. The support team was courteous over the phone but I felt the explanations were sometimes vague and did not fully address the confusion I faced during onboarding. I had hoped the automatic update feature would keep me from encountering any version mismatches, so when interfaces behaved unexpectedly, it really threw me off. The sign-up and invoicing process did work without major problems, so I will acknowledge that part was alright. However, overall the mismatch between my expectations of seamless troubleshooting and the reality left me less confident about the service. I think they need to improve how errors are flagged and ensure clearer recovery pathways for users who hit snags to avoid frustration and delays in getting started.