Expected smoother daily workflow from your software
I thought once the training and onboarding were complete, the software would run smoothly every day without issues. However, in actual use, there were days when the call dialer lagged or the database sync missed updates, which wasn't what I expected. While automatic updates promised to improve things, sometimes they caused temporary slowdowns or glitches that interrupted my routine work. I appreciate that telephonic support is available, but waiting on calls to fix issues during a busy day was inconvenient. You obviously aim to deliver consistent performance, but based on my daily experience, there’s room for improvement in stabilizing the platform during continuous use.