Expected smoother daily use, found it glitchy
I honestly expected the training and onboarding to help me settle in without daily hassles, but that wasn’t my experience. The first few days were okay, and the initial sign-up and invoice process went fine. But as I started using the dialer and software day to day, I noticed glitches here and there that made me frustrated. The automatic updates seemed to cause trouble sometimes, slowing down the software. Telephonic support was helpful, at least when I called, but it felt like I was constantly troubleshooting things rather than focusing on my work. I also found that the training didn’t prepare me for these repeated issues, which made me weary. I think the software would be better suited for someone patient with technical hiccups, as I expected smoother operation after completing onboarding. It’s not that everything was bad, but the day-to-day performance didn’t meet the expectations I had based on the initial setup.