Expected smoother daily support, but some things were okay
When I first started using WFHI, I expected the telephonic support to be consistently helpful throughout my daily interactions, especially since this is a paid service. Unfortunately, the reality was a bit uneven. There were days when I got quick, clear responses which helped me progress smoothly with the dialer and database features. However, on other occasions, the support team was slower to respond, causing delays in resolving minor software glitches that appeared during routine use. I can appreciate that the sign-up and payment process was handled professionally with automatic invoicing which was straightforward. Also, training materials were decent albeit not deeply personalized. Overall, my expectation was that daily communication would be more reliable and uniform. While some parts of the experience were positive, the inconsistency makes me hesitant to fully recommend it without reservations.