Expected smoother billing, got procedural delays
I had expected the billing and payment process to be straightforward and without complications, but that was not my experience. When an issue arose with my payment, the system did not provide a clear or quick way to resolve it. I had to spend time on calls with support, but the guidance was limited and somewhat confusing. The invoice generation was also slower than I anticipated, which added to the frustration. Overall, I found that the handling of payment issues was a weak point here. I was hoping for a seamless, automated process that took care of issues promptly, but instead it required more effort and patience from my side. This made me hesitant about continuing my subscription under current circumstances, as the billing experience did not meet my expectations.