Expected smooth training, got stuck in repetition and waits
I had anticipated that the training and onboarding process would be streamlined and consistent, but my experience turned out differently. Initially, I went through the modules with eagerness, hoping to get familiar with the calling tools and the database feature quickly. However, after certain sections, I was made to repeat similar tasks which had me wondering if it was necessary. Also, there were noticeable waiting periods between steps, especially during access configuration and software updates, that felt a bit excessive. For example, I found myself waiting for telephonic support to assist with basic queries more times than I would have liked. The invoicing part of the sign-up process was fine, but it didn't compensate for these delays. By the end, I felt the onboarding could have been more efficient if the repetitions were reduced and waiting times minimized. I expected a more seamless start but ended up spending a lot more time than I thought I would on learning and setup.