Expected smooth training but faced multiple glitches and delays
I expected the training and onboarding process to be well-organized and supportive, but unfortunately, my experience was quite frustrating. Initially, the sign-up was quick, and I was hopeful about gaining clear guidance. However, the training sessions seemed poorly coordinated; the timings kept shifting without prior notice, which disrupted my schedule. When I encountered a technical glitch during one module, I tried contacting the telephonic support. Though they answered promptly, the assistance felt generic and didn't resolve my issue effectively. Consequently, I had to repeat some training segments without proper help. The onboarding flow lacked clear instructions for handling errors, so when something went wrong, I was often left confused. The automated updates sometimes interrupted the training software unexpectedly, further complicating progress. While the invoicing and payment steps were smooth and without issue, this positive aspect did not compensate enough for the hurdles in training. Overall, the experience fell short of my expectations, making it challenging to complete the onboarding confidently. I hope the training delivery and fault management improve in the future.