Expected smooth support, mostly got it but some delay
Initially, I had high expectations from the support team to quickly handle any problems after setup, given the training and onboarding seemed quite thorough. While in most cases, the telephonic support was responsive and helpful in clarifying how to use the dialer and database features, there was one occasion where the resolution took longer than I anticipated. I expected a prompt fix for an issue related to automatic updates interfering with my workflow, but it required multiple calls and some patience from my side. Compared to other services I've experienced, this was slightly slower than expected although the explanations were clear once they got back to me. Despite this, the support team did not leave me hanging altogether, and they followed up adequately. So while it wasn’t as flawless as I hoped, the overall communication and help offered were still better than many alternatives. I feel confident that in future problems, the priority assistance will improve the timeliness of responses further, closing the gaps I noticed.