Expected smooth support, got some good and some meh
Honestly, I was expecting the support and communication to be much better than before, especially since I'd heard good things. I found that telephonic support was somewhat helpful, and the team responded reasonably quickly which was a plus. Then again, compared to what I had used earlier, the responses sometimes felt a bit generic and not tailored to my specific problems. The overall experience was okay; I did get the help I needed, but the waiting times sometimes stretched longer than I wanted. The invoicing and payment process was much more streamlined than previous solutions I used, but there’s still room to improve in how they manage follow-ups and updates. Training was fairly clear but didn’t really stand out from other platforms I have seen. So, while it was definitely better than some previous services, the level of support you’d expect wasn’t always fully met, though minor issues aside, it’s workable.