Expected smooth support, got mixed order of communication
Initially, I was optimistic about the telephonic support from WFHI and expected a well-structured guidance process. They did respond politely and managed to address some issues with the dialer and database pretty quickly, but the sequence of instructions felt disorganized. I was given steps that sometimes contradicted what I had already done during onboarding, which wasted time and caused mild frustration. On the positive side, once I clarified my situation, the support team corrected course and provided more useful insights. However, the overall impression was that the communication lacked consistency and the order of problem-solving was not as logical as I had hoped. I appreciated their willingness to assist, but expected a smoother support flow with better coordination upfront. Given this, I would say the support was a mix of helpful intent but uneven execution, which placed me somewhere in the middle in terms of satisfaction.