Expected smooth support, got confusing back-and-forth
I was genuinely expecting the support to be more straightforward and helpful after signing up, but what I experienced was quite the opposite. On the first day, I thought the setup would be a breeze since the onboarding seemed okay, but soon it became clear that getting consistent answers was a problem. Every time I called or emailed, I was told something different or had to wait for a callback that never came. Instead of helping resolve ongoing issues, support would sometimes suggest I try to fix technical glitches myself. Day to day, the dialer kept crashing, and when I reported these problems, I didn’t get a clear timeline for fixes. Eventually, I found myself spending more time troubleshooting than actually using the software for work. I expected a smooth communication flow where questions were answered promptly because the whole point was to get me running remotely without hassle. But it felt like spinning in circles—asking for help only to get partial answers or no follow-up at all. This persistent issue with support left me frustrated enough to question continuing with the platform.