4 out of 54 of 5Verified purchaseSupport and communication
Expected smooth support during issues, got reasonable response times
When I faced problems with the dialer not connecting properly, I expected to get prompt and smooth assistance. The support team answered my calls and emails within a reasonable timeframe and they guided me through checking the database syncing issues. Although the problem was not resolved instantly, I was informed consistently about progress which met my expectations. The communication was clear even while they investigated underlying causes. I anticipated a quicker solution but understood these issues can be complex. Overall, the telephonic support handled the situation satisfactorily given what was possible at the time, matching my expectations with the practical outcomes I experienced.