Expected smooth support but got mixed results
When I started with WFHI, I expected telephonic support to be seamless throughout the onboarding and after that. Initially, I found that the setup of the database and dialer was clearly explained and fairly straightforward. The training sessions helped and I could follow most instructions well. However, the ongoing support when it came to resolving minor hiccups in my calling tools was a little disappointing. Sometimes the automatic updates introduced changes that weren’t well communicated, which made it harder to carry on without pausing. I did reach out to support a few times after those updates and got helpful responses, but the wait was longer than I thought it would be. On the other hand, the invoicing and payment system was pretty clear and worked as expected without needing follow-up. I liked that the billing was transparent and mostly straightforward. Also, the sign-up flow was easy and quick. So I can say that parts of the workflow, especially the initial setup and payment process, met my expectations well. The communication around how ongoing support and automatic updates would work could definitely improve. But all in all, my experience was neither fully perfect nor deeply problematic, just a bit of both.