Expected smooth start, got mixed performance over days
Initially, I thought the sales and pre-purchase process would be a straightforward experience based on the demo. Signing up was quick, with prompts that guided me well through payment and database setup. However, day to day use revealed some inconsistencies. The dialer worked perfectly on most days, offering clear calls and good connectivity, but occasionally it lagged or disconnected without obvious cause. The database feature was useful but sometimes slow when searching for contacts, which was frustrating. The automatic updates kept the software fresh but didn't always mesh well with ongoing work sessions, occasionally requiring restarts at inconvenient times. Telephonic support was helpful when reached but response times varied, leaving me waiting on follow-ups at times. The invoicing process was clear and transparent through the portal, which met expectations perfectly. Overall, the software met many of my needs with some rough spots. It worked much of the time as promised but wasn't flawless. I'd rate it average to good given both the positives and the drawbacks I encountered during regular use.