Expected smooth start but found mixed workflow
At first, I assumed the onboarding and training would be flawless, considering the professional setup WFHI claims, but the truth was bit complex. Day to day, certain functionalities behaved well, like the calling tools worked without major glitches, and automatic updates happened mostly on time. However, training sessions were occasionally confusing as they sometimes skipped over important details about database management. The onboarding flow itself was straightforward enough, but I felt some of the follow-up support lacked depth after the initial introduction. I expected more hands-on guidance during the early days of usage, especially concerning the dialer and how exactly invoicing and payments integrate with the software. The gradual nature of the training left me to figure out a lot, which might be fine if you are somewhat tech-savvy but could be challenging otherwise. On the plus side, telephonic support was reachable and fairly quick to respond, though sometimes the priority assistance felt a little stretched. Overall, the experience was decent but left me unsure if it totally meets all the needs of someone looking for an all-rounded package from day one. Given some patience, I guess it settles into a usable routine, but setting expectations realistically helps avoid surprises.