Expected smooth setup, but ongoing support exceeded that
I initially expected that most of the setup for this software would be one-off, where I'd just need to get everything up and running and then settle into using it daily. However, after the initial onboarding, I found that ongoing support was an important part of the experience. For example, during one specific instance when I encountered a syncing issue with the dialer and database update, the telephonic support team guided me through troubleshooting step-by-step. Beyond that, I wasn't always sure how much assistance I'd get for routine questions, but they were reasonably responsive overall. Automatic updates helped reduce manual maintenance, which was helpful, although I noticed a few new features that required some fresh learning. Also, the invoicing and payment process went smoothly on my end, with clear invoices and easy online payment. So while the setup was straightforward at the start, I valued the ongoing service more than I expected, though I wish some common queries had more proactive solutions available.