Expected smooth setup but ongoing issues made it frustrating
I had expected the training and onboarding to provide a structured setup that I could rely on consistently, but unfortunately, that wasn’t the case for me. The initial instructions were okay but mostly felt like one-off steps rather than forming a continuous learning curve. Every time I thought I was getting the hang of the software features and the calling tools, something new would break or require me to start over from scratch. I was hoping for ongoing support that would help me progress steadily, but instead I ended up spending a lot of time troubleshooting basic issues by myself. Even the database management seemed to need constant upkeep rather than being a set-it-and-forget-it kind of thing. The automatic updates introduced changes without clearly explaining them which disrupted my workflow. Telephonic support was available but often felt general and didn’t address the specific problems I faced repeatedly. The sign-up and invoicing processes worked fine once done, but the setup experience was far from smooth. Overall, this did not meet my expectation of a consistent, easy to follow onboarding, and I found it frustrating to maintain the process day-to-day with so many repeated resets and little guidance.