Expected smooth setup but got mostly one-time hassles
I was genuinely hopeful before signing up with WFHI because the sales process promised a smooth transition into remote workflow management. I anticipated ongoing assistance and a setup that would adjust with my needs over time. However, much of what I encountered seemed like a one-off setup struggle. The initial onboarding and training took up quite a bit of my time, and although that was understandable, I found the dialer and calling tools required frequent manual adjustments rather than being intuitive or adaptive. The software did receive automatic updates, but these sometimes disrupted the workflow instead of improving it. I also hoped the telephonic support would be consistently available and fast, but there were moments when waiting for help felt longer than ideal. While invoicing and payment processes were clear and painless, the ongoing use of the software felt less supported than I expected. Overall, I think my expectations were set for a more continuous operational flow, but what I got was more about initial setup with less ease in daily use.