Expected smooth setup but faced repeated delays and confusion
Initially, I expected the pre-purchase phase to be straightforward with quick responses and clear instructions. However, after signing up, the daily communication felt inconsistent. One day, I would get timely replies, but the next day, messages took way too long to be answered or not at all. This inconsistency made it hard to plan or understand what exactly came next in the onboarding process. The sales team seemed knowledgeable at first, but over time, it felt like details were repeated without new information, and sometimes I wasn’t sure which version was correct. They did provide all the invoicing details clearly, which I appreciated because the payment process was otherwise confusing. Week after week, the experience didn’t get smoother and I had to follow up multiple times before receiving the necessary documentation or access credentials. While the training materials themselves looked promising, the way information trickled through day to day left me frustrated. I hoped for better coordination and quicker clarification. Overall, my expectations for a smooth and reliable process were not met, although the actual software features seem decent based on what I saw afterward.