Expected smooth sales process but got frustrating delays
I approached the sales team hoping for a straightforward sign-up and quick resolution if anything went wrong, but the reality was quite disappointing. From the start, the process seemed optimistic with clear information, but soon enough, I experienced unexpected delays in responses when I raised issues about the software configuration. The pre-purchase support lacked thorough explanations and the promised priority assistance felt absent during my calls. The calling tools and dialer which were major reasons for interest did not work as expected initially and the training provided did not cover these issues adequately. Moreover, invoicing and payment processes were somewhat unclear and required multiple follow-ups. The telephonic support was polite but often unable to give immediate solutions, which added to my frustration. Overall, I expected a hassle-free introduction and ongoing help, but the differences between what was assured and what I got led to a less than satisfactory experience. I cannot say the software is inherently bad, but the sales and onboarding process needs substantial improvement to meet user expectations more reliably.