Expected smooth sales process but got constant issues instead
I was really hopeful about the pre-purchase experience based on the initial information presented, expecting a straightforward sign-up and invoicing system backed by responsive support if issues arose. However, things went wrong from the start. The sign-up went through, but I struggled to get the calling tools operational, and the dialer frequently failed during my early attempts to test it. When I contacted support, the responses were slow and did not resolve the problems effectively. Updates to the software occurred without clear notification, sometimes making interfaces change abruptly, which confused me further. Compared to what I thought the process would be - smooth and well-explained - the reality left me frustrated and doubting the software’s reliability. I tried to stick through the onboarding and training parts, but the lack of clear guidance on troubleshooting made me feel unsupported. Overall, my expectations about this service’s sales and onboarding experience were not met and I am disappointed with how it handled things going wrong.