Expected smooth sales but got a mix of hits and misses
I went into the whole purchase process expecting a very straightforward sales experience, given the way WFHI's platform is usually described. Initially, the sign-up and invoicing part matched what I pictured: clear steps, prompt invoice generation, and an efficient payment system — just as advertised. But then, when I reached out to support prior to buying for some clarifications, I found myself waiting longer than anticipated. Their responses weren’t as prompt as I hoped, though they were polite and tried to help within their limits. I appreciated the automatic updates which seemed to keep the software fresh without manual intervention, but I still wished the pre-purchase information was a bit richer so I could decide faster. It’s a bit of a mixed bag: solid on administrative processes but with some lag in communication. If I were chatting with a friend, I’d say it’s worth considering but don’t expect a perfectly polished sales interaction; some patience is needed before and after signing up.