Expected smooth sailing but got some bumps during onboarding
When I signed up, I was expecting a very smooth training and onboarding process like most software platforms promise. At first, the walkthrough was crystal clear, and the materials made it look easy to get everything set up, from the database to using the dialer system. However, a few things went wrong along the way, especially with the connection between the calling tools and the database - it sometimes wouldn’t sync properly. That was frustrating because it delayed some of my practice sessions. I reached out to support for help, and while they responded well, the solutions took longer than I anticipated. I had hoped the training would cover more troubleshooting scenarios upfront to avoid these hiccups, but that wasn’t really the case. On the positive side, the automatic updates did not disrupt my workflow much, and eventually, the problems got resolved to a degree where I felt comfortable continuing. I’m a bit unsure whether I’ll need ongoing help, but at least the initial experience set me on the right track overall. It was not perfect but better than some other software experiences I've had.