Expected smooth response, but details could be better
When I first contacted support, I was expecting a process that would be quick and clear. Initially, the telephonic help was decent, someone picked up promptly and tried to understand my issue. The onboarding steps were explained but some of the jargon and labels used in the software and during the call were not entirely clear to me at first. As the week went on, I found that automatic updates did improve the system's features but there were moments when I wished for more detailed guidance over the phone. At times, I felt the support agent could have walked me through database features a bit more thoroughly instead of expecting prior knowledge. The payment and invoicing portal was straightforward though, no issues there. I suppose the experience overall matched my expectations in terms of responsiveness, but what felt missing was a bit more proactive help in explaining some of the more complex aspects during training and support calls. Still, the dialer and calling tools worked fairly reliably throughout, which helped ease some of the initial hurdles.