Expected smooth process, waited and repeated too much
I honestly expected the support to be more efficient during signup and setup but was quite disappointed. Every time I called, I had to explain the same issues repeatedly because the staff seemed uncoordinated. The waiting times on the phone were long, and responses often felt like a script rather than genuine help. I expected a smoother flow especially after signing up, with quicker resolutions from support. Instead, I got held up by repetitive questions and delays that added unnecessary frustration. The training sessions also dragged on longer than I was told, partly because of the same back-and-forth. Only the invoicing process was somewhat straightforward, so I can't complain there. But honestly, the overall repetition and waiting made the communication experience more stressful than productive. It felt like I spent more time trying to get help than actually learning how to use the software properly. A better coordinated support system with faster responses would have made a big difference to me.