Expected smooth process but mila confusion hi confusion
Training aur onboarding ke dauran mujhe laga ki steps logically organized honge jaise pehle basic setup, phir data integration aur finally calling tools ke use ka tariqa sikhaya jayega. Lekin yeh sequence bilkul out of order tha, start mein mujhe calling tools ka use samajhne ki koshish karni padi jabki database feature tak kaise pahunchna hai ye clear nahi tha. Training videos theek the par wo baar-baar repeat karna pada kyunki har ek step sequence mein nahi tha. Sign-up ke baad mujhe manual setup karna para without clear instructions, is se kaafi stress hua. Jo dialer tools diye gaye woh bhi complicated the, uspe training insufficient thi. Support se contact kiya toh woh bhi confusing instructions dete rahe, clarity bilkul nahi thi. Updates automatic aaye par unka impact samajhna mushkil tha, system mein bugs aaye the jo fix nahi huye time pe. Invoice process mein bhi issues aaye, payment confirmations late mile jiski wajah se mujhe baar-baar check karna pada. Overall process expectations ke against kaafi disappointing tha, mujhe laga tha ki training ek clear roadmap degi, par yeh confuse karne wali thi.