Expected smooth process but got tangled confusion
I had certain expectations going into the purchase because the sales material made it sound like everything would be streamlined and hassle-free. Unfortunately, that was not the case. First, during sign-up, the invoicing was confusing and the payment process took longer than expected with unclear instructions. Then, the pre-purchase communication didn’t adequately prepare me for the limitations in the software. When I tried to reach out for clarification, the responses were delayed and sometimes contradictory which only added to my frustration. I will say that the initial sales demo was decent in showcasing potential features, so they did somewhat deliver there. Still, I was expecting a much smoother, straightforward experience based on the promises and sales communication. The whole process felt like starting with high hopes but constantly having to troubleshoot and ask for explanations. I’m weary of having to repeatedly explain what went wrong just to get basic information. This gap between what was promised initially and what I actually encountered was disappointing enough that I can’t confidently recommend the process as it stands.