Expected smooth process but got slow and unclear communication
I was quite hopeful when I first started the signup and pre-purchase process, expecting a smooth and clear experience based on the product description. Initially, the sign-up was easy but things slowed down afterwards. The daily follow-ups and onboarding sessions didn't happen as timely as I thought they would, leaving me wondering if the training schedule would fit my timeline. The payment and invoicing steps were also not very clear; I faced delays in receiving invoices and confirmation which was disappointing. I did appreciate that the software itself seemed promising from the demo and training snippets I got. Some of the calling tools looked useful and the automatic updates are a smart feature. But the communication day to day, especially around sales queries and payment clarifications, felt like it was lagging. For a paid service, I expected a bit more proactive guidance and timely responses. I’m mildly optimistic it will improve over time but so far, it’s been a bit of a struggle to coordinate everything smoothly from pre-purchase onwards.