Expected Smooth Process but Found Some Snags
I was really hopeful about how the onboarding and setup would go based on the initial descriptions. The sign-up phase was relatively straightforward, and I appreciated the clear invoicing process that followed. However, when I encountered an issue with accessing certain features, the support experience was a mixed bag. On one hand, telephonic support did help clarify some confusions quickly, and I liked that the automatic updates seemed to improve stability over the week. On the other hand, the calling tools had a few quirks that slowed me down, especially when trying to dial out through the database. I had expected the database to integrate flawlessly with the dialer, but there were glitches that needed multiple calls to support to sort out. The training was helpful but felt a bit rushed, which made some parts of the software less intuitive and led to some frustration. Overall, I got value, but there were definitely times I wished things had worked as seamlessly as promised.