Expected smooth prep, got frustrating delays
When I first signed up, I expected the setup process to be straightforward, with clear guidance every step of the way. Unfortunately, that was not quite the case. The initial training modules seemed promising but quickly felt like they missed some key areas, especially around the dialer functionality which kept acting up. I was really hoping for a seamless experience so I could get my workflow running without hitches, but I faced frequent bugs that slowed me down. On the positive side, I appreciated that the software received automatic updates. This suggested some commitment to fixing issues, even though those patches sometimes brought more confusion. I also found the telephonic support somewhat helpful; they tried to assist patiently, although responses were not always timely. The invoicing process was clear enough, which was one small relief amid the hassle. Still, the sign-up phase left me wondering if more upfront guidance would have helped. Overall, my expectations set me up for disappointment since I encountered more obstacles than I had hoped for in this remote workflow software environment. I wouldn’t say the experience was completely negative, but it certainly required more patience and troubleshooting than I anticipated when I chose the product.