Expected smooth payment but faced ongoing hiccups
I anticipated a billing system that would just work seamlessly every day, given the initial clarity provided during sign-up. The invoicing process was clear at first, and I received emails regularly as expected. However, over time, the payment portal showed glitches that made daily transactions inconsistent. Sometimes payments would not reflect immediately, and other times I had to double-check my invoices manually. On the positive side, the support team was accessible and explained the processes thoroughly when contacted, which helped reduce my frustration. Yet, the repeated issues made me question the reliability of the system for steady daily workflow management. I had expected smoother operations without needing continuous follow-ups, especially since the training highlighted an easy-to-manage dashboard. Although I understand software can have bugs, the frequency of these payment-related delays threw off my schedule. My experience has been mixed because while things worked at times, the regular hiccups kept me wary of fully relying on the billing and payments features day after day.