Expected smooth order, but it felt jumbled
I was looking for clearly laid out steps before purchase to understand exactly what I was getting into, but the process seemed rather disorganized. The sales interaction didn't lay out the sequence of features and training sessions in a sensible, linear way, which made it hard to plan my next moves. On the plus side, the software itself did work once I got everything set up, and the basic functionalities were as promised. The onboarding flow was somewhat scattered, and the payment process could have been more clear upfront about invoicing timing. Overall, I expected a more straightforward approach from the very start. While the software did the job it claimed to, the process from sales to sign-up felt like it lacked a proper logical order. If they streamline those initial steps, it would help customers make informed decisions earlier on.