Expected smooth ongoing help, got mostly initial fixes
When I signed up, I expected that support and communication would be ongoing, especially given how important a smooth setup phase is. Initially, the telephonic support helped me get the basic setup going, which was nice, but after that, most of what I encountered felt like one-off fixes rather than continuous guidance. The dialing tool gave some issues during the first week, and I reached out a few times, but it wasn’t always clear whether the support was going to stick with me through the longer term or if it was just a quick patch job. The communication was mostly prompt at the start, and the invoicing and payment process was fairly straightforward. But once I got past the initial stages, the follow-ups became less frequent, and I was left to solve some connectivity problems on my own. I expected more ongoing assistance to really master the software and database features as I moved forward. So while I value the early support I got, I think the experience would be better if the service was more consistent over time and not just mostly focused on setting things up once and then fading away.