Expected smooth onboarding, got tangled instead
I had this image in my mind that the onboarding training would be super straightforward and user-friendly, mostly because of all the promos and what they said on the website. But honestly, the actual experience was a bit disappointing. When I first signed up, the onboarding flow seemed okay, and sure, the sign-up and payment process were clear enough. But as I moved further, the training sessions didn’t exactly match the expectations I had set. The software interface was supposed to be intuitive but I found myself struggling to find certain features, especially the dialer tool, which I thought would be seamless. On some days, the telephonic support helped answer my questions, but the responses sometimes felt like they missed what I was really asking. I have to admit that the automatic updates do bring in new features, so that’s one thing working pretty well. However, the training didn’t cover those updates thoroughly, so there was a disconnect between the software’s capabilities and what I learned. Overall, while the initial onboarding seemed fine, the rest of the training felt somewhat lacking and didn’t quite live up to what I had been expecting beforehand.