Expected smooth onboarding, got some delays and repeats
I honestly thought the training and onboarding process would be more streamlined, but it was kind of a mixed bag. The initial sign-up and payment went fine with the invoicing, but then when I started the training modules, I noticed that some things felt repetitive, like covering similar instructions for setting up the dialer or database multiple times. I get that maybe they want to reinforce certain aspects, but at some point, it started feeling like unnecessary waiting, especially since I had to pause and wait for the next call with support to clarify things I thought were already explained. Sometimes, I was waiting for weeks before the next batch of guidance material came through or a check-in from their team. I was expecting a more continuous flow based on how they advertised the service. Repetition didn’t bother me so much except it delayed reaching the point where I could actually use the calling tools fully. Still, I struggled with some software features until the telephonic assist finally cleared up my doubts. So yeah, overall okay but slower than I’d hoped.