Expected smooth onboarding, got repetitive delays
I had anticipated a well-structured onboarding that would quickly get me up to speed on using the WFHI software, especially the telephonic tools and database management. However, the training was quite slow and involved a lot of repetition that felt unnecessary. One particular moment that stuck out was when I was stuck waiting for over an hour for my next training session to start without any real update or communication. The rest of the process was similarly frustrating, with slow responses to my questions and sometimes long silences. I expected a more seamless flow where each step built on the previous one without so much idle time. Rather than feeling supported, I felt stuck in a loop of waiting and listening to the same basic instructions. This overall experience did not match what I was expecting going in, and honestly, it made me question the efficiency of the whole onboarding approach here.