Expected smooth onboarding, got lost in confusion

Expected smooth onboarding, got lost in confusion

I tried the training and onboarding with WFHI hoping it would be more straightforward than previous tools I used. Instead, I found the flow confusing and it did not meet the clarity I expected from their software. The onboarding steps seemed disorganized compared to the seamless modules I was used to elsewhere, making it frustrating to get started. I was particularly disappointed that the calling tools and dialer training were not as intuitive, and I found myself stuck frequently. I hoped the automatic updates would improve this, but even after several revisions, the experience didn’t get better for me. I do not feel comfortable recommending this for efficient onboarding based on what I went through.